Measuring Success: NPS Score Improvement through Behavior Change

Reinforce DE&I for travel agents and improve customer satisfaction by 10% with a behavior change program.

This case study details:

  • How an organization successfully implemented a custom behavior change program, including reinforcement.
  • How the program bridges the gap between DE&I efforts and daily work.
  • How the program had a positive impact on the organization’s Net Promotor Score (NPS)
  • How the program improved employee engagement and created a more inclusive work environment.

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