Travel
Measuring Success: NPS Score Improvement through Behavior Change
Reinforce DE&I for travel agents and improve customer satisfaction by 10% with a behavior change program.
This case study details:
- How an organization successfully implemented a custom behavior change program, including reinforcement.
- How the program bridges the gap between DE&I efforts and daily work.
- How the program had a positive impact on the organization’s Net Promotor Score (NPS)
- How the program improved employee engagement and created a more inclusive work environment.
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